OZ ATV :: The Australian ATV Forum

[fattractor]

Just an update, rang Can Am Qld rep on thurs(Matt) and was told that his boss (Van) had informed him not to talk to me, and that he was to have nothing to do with me or the bike. Also talked to Colin where he informed me that the parts to replace the rear diff still haven't arrived to even get mine going so he could sell it(it is being done under warranty). I was also told by Can Am rep that the voltage regulator was stuffed because of a wire that was fitted to it by me, which is another totally untrue statement by them to add to the list of many. I now ask Can Am to come up with any proof to back up there stories regarding all the false accusations levelled at me about the bike, as I have proof that all said here on my part is true. Anybody thinking of bying a Can Am or wanting to know the real facts can contact me on 0407114097 or 07 40699787 as I am only too happy to discuss the details with you. So come on Can Am how about posting your accusations on this forum so I at least have them on hard copy and not being accused over the phone.
and to not expect a dealer to do it for you as he is the meat in the sandwhich here. Thanks Greg H.

[bigjon]

Thanks for the update Greg.

Colin (Mr Extreme) hasn't updated his post on what his version of the 'facts' are.

Regardless of whose fault this is, Can-Am seem to be screwing you around.

Hey Matt or Van, you reading this?
_________________
Don't close your eyes during the crash, you'll miss the best part

[Huskygoat]

I know Colin personally . He would have your best interests in hand. Their is so many horror stories about Can am going around at the moment I could write a small novel. If they said they will replace your quad why hasn't it been done . Surely Can am can handle that to make this very public forum go away. My 2 cents is a boat dealer can't be a quad dealer.

Save you looking up my Number Mick 0437294499 .
_________________
Truth and Honor and Trust ... never under estimate Them.

[fattractor]

my kids are even now afraid to fly after finding out that the plane a dash 8 that runs from here is made by bombardier, as they have seen how reliable the bike is.

[bigjon]

fattractor wrote:

my kids are even now afraid to fly after finding out that the plane a dash 8 that runs from here is made by bombardier, as they have seen how reliable the bike is.

Hehehehe
_________________
Don't close your eyes during the crash, you'll miss the best part

[Mr Extreme]

[Linc]

Col'

you may want to make that pic smaller......it's so big I cant make out what I'm looking at.

Linc

[47industries]

Ah Linc, if only I had a dollar for every time I heard that!
Sorry for the pic size, It's my first day.
Col called me and asked how to put a pic on the forum, but when I put it up on the web for him I forgot to resize it.
All fixed now captain texta head.
Mick@47
_________________
The way to this man's heart is through his esky

[fattractor]

Hay Collin sory to see you caught in the middle of this mess.Just one question , what am I looking at here as when the bike left there was nothing melted in the fuse area, and you made no mention of it when you checked it on arrival. Seems the piece of s##T is just living up to its reputation as this would have happened while you where test riding it the other weekend, just goes to show ride it and it will show its true coluors. While taking photo's how about posting a pic of the thermostat that the Can Am dealer (not you) cut to pieces with an angle grinder, then told me that he had reprogrammed the computor so it will run cooler. Anyway mate the reason for posting here is to try and get the viewpoint of matt or van as I realise that you are stuck in a tight spot here trying to please both parties. So come on Van you are the one that told Matt not to say anything so how about you getting on here ,and leave Colin to do his job.I am not going away so trying to ignore me wont work.

[fattractor]

Hay grizz could you give me a call on 0407114097 or home on 07 40699787 as I would be interested in hearing from you. Greg

[Huskygoat]

pic and ??????? is this a game where we add words to pic bigjon??

do you want me to start?
_________________
Truth and Honor and Trust ... never under estimate Them.

[Linc]

47industries wrote:

Ah Linc, if only I had a dollar for every time I heard that! Sorry for the pic size, It's my first day. Col called me and asked how to put a pic on the forum, but when I put it up on the web for him I forgot to resize it. All fixed now captain texta head. Mick@47

"captain texta head"....... .........you crack you up eh?

[47industries]

Be nice or I will post some video footage from the Safari presentation night!
Mick@47
_________________
The way to this man's heart is through his esky

[PeteW]

Linc wrote:

"captain texta head"....... .........you crack you up eh?

[quote=47industries ] Be nice or I will post some video footage from the Safari presentation night!
Mick@47[/quote]
how about a pic?
_________________


www.thumbpump.com
www.dirtcomp.com.au

[Linc]

PeteW wrote:

Linc wrote: "captain texta head"....... .........you crack you up eh? [quote=47industries ] Be nice or I will post some video footage from the Safari presentation night! Mick@47

how about a pic?[/quote]

Would that be footage of me collecting my first trophy or of me collecting my second?.......t'was a very civilised night.......From what I can remember.

All of you Can-Am guys are great bunch, really know how to have a good time without over doing it.

[PeteW]

Linc wrote:

Would that be footage of me collecting my first trophy or of me collecting my second?.......t'was a very civilised night.......From what I can remember. All of you Can-Am guys are great bunch, really know how to have a good time without over doing it.

Which 5 minutes of it can you remember but Linc........
_________________


www.thumbpump.com
www.dirtcomp.com.au

[Mr Extreme]

Sorry everyone, I typed a short novel yesterday about the whole thing, hit submit, and it got lost in cyber space. The photo will make sence soon. I'll try to get to it tonight.

[yogie]

fattractor wrote:

Hi, just some info on this. I have been in constant contact with Can Am concerning issues with this piece of junk since Feb 07 via E mail and nunerous phone calls. The person I was dealing with was the state rep which was forwarded on from Can Am Aust HQ. So when people say I should have taken it up with Can Am ,I think that nearly 2 years of constant phone calls and E mails should qualify. I can only asume that this is why it is now being resolved as they HAVE proof of my dealings with them from that date. I think that if I had not posted on this forum the issues would not have been resolved, so thank you to all the people that have helped with this. Nothing has been resolved yet but at least I have some progress. Also found a dealer willing to listen thanks Colin.

Hi fatractor, could you please, if you could find the time do a compleate time line from the time you saw the bike for sale, any calls (days-dates), rides break downs, and keep to the facts, I feel you would have a very strong case for the consumer affairs over this, and up till now. It would seem the qld rep is not being to forthright and dare I say his dealings are not what I would expect a corperation like CanAm to want from a state rep, so please do this and your original thread i feel should be back on the forum and will be taking this up with the other moderators and at least resolve that issue.

mark.
_________________
2005 KFX700
With a few bells and whistles
and the twin yoshi's
American Star A-arms, tie rods
elka stickers
Shorty Shifter
I have a Waco
rossco gave me a flexx sticker
honda thumb
Great at climbing trees
durablue stickers

[Huskygoat]

Fattractor what year was your quad made ? and How many hours on the clock? I spoke to Mick this morning and he knows nothing and would like not to get involved and I'm a bit the same way . The Can am guys on this forum refuse to state any problems their quads now this is going bite them on the ass big time.
_________________
Truth and Honor and Trust ... never under estimate Them.

[yogie]

Huskygoat wrote:

Fattractor what year was your quad made ? and How many hours on the clock? I spoke to Mick this morning and he knows nothing and would like not to get involved and I'm a bit the same way . The Can am guys on this forum refuse to state any problems their quads now this is going bite them on the ass big time.

I can feel for this bloke but I dont care one way or another about canam but this crap has be resolved here on this forum and canam keeps on refusing to deal with it, why then should we give them the right to protection because of their silence. So they have the bike so they own it now and they can replace it and this thread and other thread still locked away dies the minute he's got another quad. The first post was made on the 9th of Dec 2008, its now near the end of Feb 2009, I ask anyone here if their car, or TV for that matter was being held up for that amount of time you'd all be jumping up and down about it, and this is a quad, so thats what we are here for, quads and actually riding them.
_________________
2005 KFX700
With a few bells and whistles
and the twin yoshi's
American Star A-arms, tie rods
elka stickers
Shorty Shifter
I have a Waco
rossco gave me a flexx sticker
honda thumb
Great at climbing trees
durablue stickers

[fattractor]

http://picasaweb.google.com.au/lh/photo/1dwUhkEbtDZy2IdKewk7lw?authkey=AtJk2hgLRuM&feat=directlink
hopes this works this is a photo of the bike being picked up from the dealer in sept 06. The first dealing was over the phone to Gary with Can Am was around jan 07 after the winch had blown apart during the first use as the bolts that hold it together had not been done up . I had E mailed them again in feb 07 with photo's, then rang again in feb where I was told that the winch would not be replaced as they where told by the local dealer that I had hit a tree and totalled the front of the bike therefore breaking the winch,this after the dealer had told me the day before that the winch was on its way. On hearing this I immediatly took the bike back to the dealer and wanted them to show me any proof of front end damage, where I was told that there was no sign of hitting anything and that they had made a mistake!!The winch was then replaced.while there I informed the dealer that the speedo unit was not working as it showed that the bike was travveling at full speed while not moving where I was told it would be replaced. This never happened. On march 07 I again contacted Gary concerning the bike chewing belts and the seat melting as it had not had the proper heat sheilds now done approx 30hrs and was on its 2nd belt. Was told the replacement cvt cover and proper heat sheilds would be sent straight away. I then contacted the dealer to let him know that the bits where being sent to him and was informed that I would not be getting them unless I paid for the parts and time to fit.Never did get the parts. Approx march april I again contacted Gary concerning the springs sagging about 3 inches and rubbing on the shocks making a terrible noise where I was told that there was no replacement and this was normal,I then had purchase a set of springs from USA a Can Am gunuine part. Then around sept 07 rang Gary again concerning the issues with it still chewing belts where I also talked to Matt, they whern't to concerned and nothing came out of this call again. March 08 Contacted Gary again concerning the air cleaner falling off the plastic bend as there is no lip to stop this happening and was told that this is common thing and to buy the K andN filter as it came with the correct fitting part to stop this happening and that I should have been able to hear it anyway when it came off. Nice to know afer dusting the motor. Around May contacted him again as was on 4th belt now done around 180hrs. August again as it was constantly boiling whenever I rode it and was told that they knew about the fault as the dealer had left the wrong cap on overflow bottle causing radiator to expand and block up, during this I had taken the thermostat out to replace it also and found that the local dealer had cut the entire thing out with an angle grinder, which in my oppinion is tampering and leads to very premature engine wear.now on 5th belt. Oct 214hrs took anual leave to transport it to Atherton (800km halfe dirt)as I refuse to have any more dealings with local dealer, there it had radiator replaced, full service as it was almost due, 6th belt as the other had done 6 hrs and was shot,cvt cover done,4x4 switch gear replaced, new set of tyres as the old ones had a few punctures but where only half worn and orriginal and a complete top to bottom check with no expense spared as I had hoped to finally get this thing sorted. Got back the next week after a cost of around 4g for the trip where I was contacted by Gary to check on the bike, I was unable to ride it untill late Nov where after organising a 3 day hunt the bike made it off the trailer where it then would not start. I then rang Colin where he was helpful but still couldn't diagnose the problem and later organised can am to transport the bike back to the shop. On trying to contact Gary I was then informed that he had been made redundant and Matt was now the man to talk to. Then rang Matt where while on the phone with him he informed me to try and change the relays around in the fuse area to see if that fixed it, it didn't and now Can Am are saying that the reason the bike wouldn't start is because the relays had been swapped around, this after he had told me to do so and was on the phone with me the whole time while trying to get it started (work that one out). Bike is now still in Atherton waiting parts as on return the rear diff was found to be cactus, sure Colin would have hour readings from the first visit till when it returned. Now hear that the fuse box is melted and the regulator rectifier is cactus, which was all fine when it left here on transport and there was no mention of this after arriving at the dealers untill now. I have talked to Colin on 4 occasions while the bike has been there and seems Can Am are giving him the pineapple too as he could only offer me 2g off rec retail of new bike , which I could get in any dealer anyway, also talked to Van twice where I was told that the problems are my fault caused by adding 35w cats eyes spot lights, horn and a bridge on thermo to try and stop it getting hot, as these will run the battery flat(work that one out too) as they say in there advertising that they have a 400w output to run all your accs. I have added 70w and the fan is only run manually while poking around in the heat of the day and only run for approx 15mins max as I then switch it back to auto, and on mentioning that the winch draws approx 10 times the power of the fan we then got a bit carried away and he still says it was my problem. Any way all you that say it is just an old heap of "profanity removed" and has been abused I am sure Colin can take photo's of the bike for you (Mick@47)now and try and find any proof of abuse as the bike is at his shop and I have been told by him that it is in very good condition as I have always taken good care of it including wd40 every wash , air cleaner every ride of which I still have 4 in my cupboard and always armour alled ,and will sell very easily. By the way I had borrowed the money for the purchase so I am not about to abuse it and gets used for hunting and the occasional joy ride during the wet. Jap bikes dont have issues with doing that. Dunno if this is all probably remember more tomorrow as I am sure that I have missed a fair bit .

[Barney]

Fully agreed with Yogie, The thread was removed to protect the supposed slanderous post's now lets see the issue resolved , Can Am step up to the mark and deal with this matter however you see fit , As im sure we will all gladly await the outcome.

This has gone on long enough , im sure the owner of this quad will glady present his case if requested , so lets be fair and have this matter dealt with in private , if not the case it would be the right time to air some dirty laundry.
_________________
2012 Can am Outlander Xt 1000cc
Can Am Full set of Armour ,Grip and thumb warmer
Fox Podium Shocks and springs front and back
GME Tx 4600 UHF with Helmet Mic
Hema Gps

[yogie]

fattractor wrote:

http://picasaweb.google.com.au/lh/photo/1dwUhkEbtDZy2IdKewk7lw?authkey=AtJk2hgLRuM&feat=directlink hopes this works this is a photo of the bike being picked up from the dealer in sept 06. . . Dunno if this is all probably remember more tomorrow as I am sure that I have missed a fair bit .

thanks, makes for ineresting reading.
_________________
2005 KFX700
With a few bells and whistles
and the twin yoshi's
American Star A-arms, tie rods
elka stickers
Shorty Shifter
I have a Waco
rossco gave me a flexx sticker
honda thumb
Great at climbing trees
durablue stickers

[fattractor]

Also meant to add that I was informed by Van today that he cant understand why I am getting upset( only nice way I could think of saying it) as he doesn't see that to take this long waiting on parts is unreasonable as its has only been a couple of months and the parts should be there soon. Funny how I can get stuff sent from America in 7 days and I am in a remote area.

[Mr Extreme]

O.K. Here is What I know. The bike in question is a Bombardier 800 XT max. Built 11/05. Delivered 04/09/06 with 1 year Factory warranty. I first heard about this machine from Gary Nixon (Former Can-am after sales service). Gary told me that he had a customer from weipa who had some issues with a bike that was out of warranty. We first saw the bike on 10/10/08, The bike had an over pressureised radiator, restricting airflow and causing the bike to overheat. This was warranted by Can-am, Parts & labour. The other problem was the belt issue. After removing the cover we found sand, Coral and shells inside the housing. This model pick up air for cooling the belt above the left front wheel. The debris had rubbed on the front pulley and worn a hole through the inner cover. Can-am covered all parts and labour exept the new belt. We carried out a major service and some minor repairs (stripped sump plug) We also replaced the 4wd switch. This switch was physically damaged so I could not claim it under warranty. All that the bike needed was a set of tyres, However the customer opted to get them himself. We double checked everything and sent it on its way.
All of this "warranty out of warranty" was done before any posting on this forum!
The next I heard was in December, The customer rang me saying that the bike would start but not stop, It also had a diff noise. I spoke with Can-am and they paid to have it shipped to my dealership(800km $500). There was a problem with the shipping because the bike didn't have an address on it when sent, it sat in the cairns depot for about 2 weeks. When I recieved the bike, The first thing that we noticed was the relay was in the wrong position "see photo" Notice the two pin holes above the relay, this is where the relay was plugged in. This caused the ECU to pull up almost every fault code in its memory. Once we cleared the fault codes and checked all componantry we fired it up and she purred like a kitten. There were no parts required just labour. Can-am covered all labour in full, even though this was not a warranty issue.The diff however was an issue, Very noisy over 10kph. As I mentioned earlier the bike needed tyres, The customer opted for 27X10-12 on the front and 27X12-12 on the rear. Good year Mud Runners. As we all know if you put oversize tyres on, you VOID your warranty? Not so, The crownwheel and pinion, All bearings, seals and labour covered by Can-am under warranty.
When I spoke with the customer, he advised me that he didn't want the bike back because he didn't trust it. I offered to sell the bike on consignment (comission free) and speak with Can-am about getting a good deal on a new one. The problem was that we were waiting on parts. I recieved all the parts yesterday, I assembled the diff personally last night and the boys are fitting it today and I have 2 people interested in buying it.
Can am have offered a factory discount of $2000 and free freight (about $500) so $2500 off any bike that he wants. I was hoping to chase him up a runout model but they have all runout.
As for Matt (QLD rep) and Van (after sales) It wasn't that they were hoping that he would go away, Van very wisely told Matt not to get involved so not to confuse the issue. A prime example is the voltage regulator, there was never a problem with it. They were most likely talking about the main relay being plugged in the wrong position.
Summing up, You can see Can-am have gone above and beyond the call of duty to help this customer, I have never even heard of a manufacturer covering warranty issues this far out of warranty. I can also see the customers point. I would not want to ride a bike that I didn't trust, However I think that the majority of these problems could have been picked up at a good dealership workshop before they turned into major reliability issues. I also realise living in a remote location this is not always possible. I am looking into sending our mobile workshop to Weipa twice a year to look after all the quad riders in the area ( & hopefully Fattractor on his new Can-am).
I hope this has shed some light on the subject for you all. It's real close to being resolved and I'm quietly confident that we should be able to help "fattractor" get onto a new Can-am.
Thanks Colin
P.S. Now that you all want to trade up to a new Can-am, give me a call for a price