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Admin
Site Admin
Joined: 06 Feb 2006
Posts: 257
Location: Melbourne, Victoria
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 Posted: Fri Dec 12, 2008 10:40 am Post subject: Can-Am Max800XT |
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A new user this week posted a topic regarding problems they have been having with a Can-Am Max800XT.
The thread was moved to a moderators area temporarily, and I've been advised Can-AM have begun working with the user to help resolve the issues outlined in the post.
As the moderators group have been actively discussing the moderation of it, once the issue is resolved, a summarised version of the thread will be copied back here along with what the final response from Can-Am was - minus the extra debate not related to the issue itself.
Should you have issues with manufacturers or suppliers, please take them up with the manufacturers or suppliers directly as your first avenue. If you are dealing with a dealer, and are unhappy, please then try and contact the supplier or manufacturer directly, as they would appreciate the feedback about problems that are effecting them.
Should you have issues with moderators on the site, please PM ADMIN directly with details of your issue and the post that was moderated, and which moderator was involved.
_________________
Patrick Jackson
www.OZATV.com
Australia's own ATV Forum
webmaster@ozatv.com |
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Huskygoat
The Day Starts With OZATV !
Joined: 26 Feb 2007
Posts: 1812
Location: Winnellie Darwin
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| Posted: Fri Dec 12, 2008 2:48 pm Post subject: |
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this Has happened before and no action has been taken. WHY now ? If somebody has a problem with a brand that I ride I sure would like to know about it. If you say that kind of thing isn't allowed I suppose I will get on a different chat room, sorry Forum but thats not really what this is.
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Truth and Honor and Trust ... never under estimate Them. |
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PeteW
Moderator
Joined: 09 Feb 2006
Posts: 1877
Location: Doreen, Vic
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| Posted: Fri Dec 12, 2008 4:37 pm Post subject: |
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| Huskygoat wrote: | | this Has happened before and no action has been taken. WHY now ? If somebody has a problem with a brand that I ride I sure would like to know about it. If you say that kind of thing isn't allowed I suppose I will get on a different chat room, sorry Forum but thats not really what this is. |
Has happened before and action was taken too Graham, all depends on who's attention it gets brought too.
If you read the forum guidelines (posted as a sticky up near the top of this section) then you'll see that the forum admin have the right to be able to take off post that they see as breaching the terms of the forum.
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www.thumbpump.com
www.dirtcomp.com.au |
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Overlord
4fiddy Racer
Joined: 17 Jan 2007
Posts: 272
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| Posted: Sat Dec 13, 2008 5:05 am Post subject: Dont say it on OZATV it not allowed |
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So what ya saying is, if some one rips you off your not allowed to tell anyone about it, I though that was what this forum was about gee nothings changed since Polaris ripped me off. Admin always protecting big buisness and never the member.
Regards Bad Banshee |
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Roycroft
The Day Starts With OZATV !
Joined: 26 Aug 2006
Posts: 1512
Location: Newcastle
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| Posted: Sun Dec 14, 2008 7:47 pm Post subject: thoughts |
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abide by the rules and we can all have a positve inforative time on oz atv
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2012 sponsors, Working on it. |
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OZ_450
The Day Starts With OZATV !
Joined: 12 Feb 2006
Posts: 1631
Location: those who need to know knows :)
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| Posted: Sun Dec 14, 2008 7:50 pm Post subject: |
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hey mick and pete these arent biased comments now are they ? lol hahahaha could not resist a quick pick on the CAN of spAMs guys sorry hahaha
_________________
black covered in 5.7 powered oversize quad
model vx ss 350 hahaha
enough bass to compensate for lack of skills
Empty Wallet Racing proudly on track for GM Motorsport  |
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Roycroft
The Day Starts With OZATV !
Joined: 26 Aug 2006
Posts: 1512
Location: Newcastle
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| Posted: Sun Dec 14, 2008 7:52 pm Post subject: no |
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whats biased.
abide by the rules, my mum taught me that.
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2012 sponsors, Working on it. |
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bigjon
Moderator
Joined: 17 Feb 2006
Posts: 1279
Location: Dubbo
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| Posted: Sun Dec 14, 2008 9:27 pm Post subject: |
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Everyone knows my view on this. So, why bother having a 'Buyer & Seller Feedback' if you can only post positive?
I realise this isn't a democracy and 'Admin' rules the roost (and so he should), but I frequent many forums and this is the only one that discourages negative feedback. What are we afraid of? Litigation? I'm not a solicitor but I'm pretty confident the site is not responsible for libel if someone's opinion is their C@n-@m sucked. The manufacturer would have to prove it doesn't, and I think the quad owner would have a pretty good case if manufacturer decided to sue for libel.
Also, it looks like the topic originator is now having the manufacturer take him seriously and is working on rectifying his problems. Constructive feedback, be it positive or negative is good for the consumer.
Lastly, is it me or do all the topics that are doomed for deletion concern only one manufacturer. For example, I don't see the Suzuki LTR-450 topics about bad transmissions being removed, or the oil mod needing done on pre '07 YFZ450's, etc......
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Don't close your eyes during the crash, you'll miss the best part |
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bigjon
Moderator
Joined: 17 Feb 2006
Posts: 1279
Location: Dubbo
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| Posted: Sun Dec 14, 2008 9:37 pm Post subject: |
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And another thing........
Why aren't atv manufacturers actively on this site? They should be on here answering questions and taking feedback. The first one that does would get major kudos with us.
As a matter of fact, I propose the first manufacturer that does this should get their own topic forum free for a year. Sorry Patrick
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Don't close your eyes during the crash, you'll miss the best part |
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yogie
Moderator
Joined: 14 Feb 2006
Posts: 3620
Location: The Otways
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| Posted: Sun Dec 14, 2008 9:40 pm Post subject: |
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| bigjon wrote: |
Lastly, is it me or do all the topics that are doomed for deletion concern only one manufacturer. For example, I don't see the Suzuki LTR-450 topics about bad transmissions being removed, or the oil mod needing done on pre '07 YFZ450's, etc...... |
10/10 I totaly agree Bigjon but what is the answer ???
_________________
2005 KFX700
With a few bells and whistles
and the twin yoshi's
American Star A-arms, tie rods
elka stickers
Shorty Shifter
I have a Waco
rossco gave me a flexx sticker 
honda thumb
Great at climbing trees 
durablue stickers |
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bigjon
Moderator
Joined: 17 Feb 2006
Posts: 1279
Location: Dubbo
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| Posted: Sun Dec 14, 2008 10:02 pm Post subject: |
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| yogie wrote: | | bigjon wrote: |
Lastly, is it me or do all the topics that are doomed for deletion concern only one manufacturer. For example, I don't see the Suzuki LTR-450 topics about bad transmissions being removed, or the oil mod needing done on pre '07 YFZ450's, etc...... |
10/10 I totaly agree Bigjon but what is the answer ??? |
Leave the original topic as is. The manufacturer should be on here rectyfing the guys concern. If the manufacturer doesn't want to address his issues, so be it, they can then live with the poor publicity. This whole thing has left a bad taste in my mouth. I for one want to hear the manufacturer's response to this guys issue.
For example, I'm a frequent poster on another site. This guy had horrible problems with a 2 post car lift. Everything from getting it delivered to after sales service. The sales rep for the company replied and explained the reasoning behind the perceived bad service. No excuses, just stated facts. Acknowledged the issues and then worked with the guy in private to fix his problems. The guy later posted saying he would buy from company again after the experience with the sales person. That sales rep turned a negative comment into future sales with all the forumers on that site.
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Don't close your eyes during the crash, you'll miss the best part |
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fattractor
50cc nipper
Joined: 09 Dec 2008
Posts: 15
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| Posted: Sun Dec 28, 2008 3:04 pm Post subject: can am 800xt |
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| Hi, just some info on this. I have been in constant contact with Can Am concerning issues with this piece of junk since Feb 07 via E mail and nunerous phone calls. The person I was dealing with was the state rep which was forwarded on from Can Am Aust HQ. So when people say I should have taken it up with Can Am ,I think that nearly 2 years of constant phone calls and E mails should qualify. I can only asume that this is why it is now being resolved as they HAVE proof of my dealings with them from that date. I think that if I had not posted on this forum the issues would not have been resolved, so thank you to all the people that have helped with this. Nothing has been resolved yet but at least I have some progress. Also found a dealer willing to listen thanks Colin. |
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Overlord
4fiddy Racer
Joined: 17 Jan 2007
Posts: 272
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| Posted: Mon Dec 29, 2008 11:07 pm Post subject: Can Am |
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Mate, your going through the same problems I had with Polaris 2 years ago concerning an Outlaw and a Sportsman 800 and Admin are treating you the same way they did me. The best advice I can give ya is, 1 engage a solicitor its amazing how people jump when you got one. 2 always buy Jap or European and never buy anything from the USA or Canada. By the way our local dealer just dropped Polaris like a hot potato so I suppose the antics of Polaris even got to them. I wish ya the best of luck
Regards Bad Banshee |
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yogie
Moderator
Joined: 14 Feb 2006
Posts: 3620
Location: The Otways
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| Posted: Tue Dec 30, 2008 6:00 am Post subject: Re: Can Am |
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| Bad Banshee wrote: | Mate, your going through the same problems I had with Polaris 2 years ago concerning an Outlaw and a Sportsman 800 and Admin are treating you the same way they did me. The best advice I can give ya is, 1 engage a solicitor its amazing how people jump when you got one. 2 always buy Jap or European and never buy anything from the USA or Canada. By the way our local dealer just dropped Polaris like a hot potato so I suppose the antics of Polaris even got to them. I wish ya the best of luck
Regards Bad Banshee |
+1 on the Jap advice
_________________
2005 KFX700
With a few bells and whistles
and the twin yoshi's
American Star A-arms, tie rods
elka stickers
Shorty Shifter
I have a Waco
rossco gave me a flexx sticker
honda thumb
Great at climbing trees
durablue stickers |
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bigjon
Moderator
Joined: 17 Feb 2006
Posts: 1279
Location: Dubbo
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| Posted: Tue Dec 30, 2008 10:40 am Post subject: |
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Keep us updated fattractor.
Hopefully Can-am will sort this mess out.
_________________
Don't close your eyes during the crash, you'll miss the best part |
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Barney
Moderator
Joined: 02 Sep 2007
Posts: 1067
Location: laverton
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| Posted: Tue Dec 30, 2008 11:26 am Post subject: |
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I agree with big jon on the issue , this guy would not of had any response had it not been for this forum , so as far as im concerned this forum is a winner due to a positive outcome that could of been rectified by the manafacturer had their relevant customer enquiry sections been working.
_________________
2012 Can am Outlander Xt 1000cc
Can Am Full set of Armour ,Grip and thumb warmer
Fox Podium Shocks and springs front and back
GME Tx 4600 UHF with Helmet Mic
Hema Gps |
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fattractor
50cc nipper
Joined: 09 Dec 2008
Posts: 15
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| Posted: Thu Feb 05, 2009 10:08 pm Post subject: 800 max xt |
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| Well the bike was sent on transport on Dec16. Still dont know what is happening as I had a call a fortnight ago to say Can Am where selling my bike, but they cuoldn't say what type of replacement they where offering. I was told by the rep that I would be kept in the loop with what is happening, had one call in 2 months. No bike and ? replacement hummm. |
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bigjon
Moderator
Joined: 17 Feb 2006
Posts: 1279
Location: Dubbo
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| Posted: Fri Feb 06, 2009 10:58 am Post subject: Re: 800 max xt |
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| fattractor wrote: | | Well the bike was sent on transport on Dec16. Still dont know what is happening as I had a call a fortnight ago to say Can Am where selling my bike, but they cuoldn't say what type of replacement they where offering. I was told by the rep that I would be kept in the loop with what is happening, had one call in 2 months. No bike and ? replacement hummm. |
What!!!!!
Selling your bike?
Demand a replacement quad NOW!!!! Mate, don't wait for their phone calls. Call them now 02 9794 6600!
Email both Australia and Canadian head offices. Write a letter of demand with a response date. Better yet, get a solicitor to right a letter of demand on your behalf (pretty cheap).
I realise this may be a one off with Can Am, but there name is MUD to me until I hear your satisfied. Keep us updated.
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Don't close your eyes during the crash, you'll miss the best part |
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Linc
Roostin Away
Joined: 17 Feb 2006
Posts: 999
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| Posted: Fri Feb 06, 2009 12:03 pm Post subject: Re: 800 max xt |
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| fattractor wrote: | | Well the bike was sent on transport on Dec16. Still dont know what is happening as I had a call a fortnight ago to say Can Am where selling my bike, but they cuoldn't say what type of replacement they where offering. I was told by the rep that I would be kept in the loop with what is happening, had one call in 2 months. No bike and ? replacement hummm. |
As far as I'm concerned thats theft. It's not their property to sell.
I'm with bigjon here, you need a letter of demand - full refund and compensation....... |
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hustleratv.com.au
The Day Starts With OZATV !
Joined: 26 Jan 2007
Posts: 1022
Location: Adelaide
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| Posted: Fri Feb 06, 2009 2:57 pm Post subject: hi |
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opps did it twice 
_________________
hustleratv.com.au 0407 797 780
Importer of OMF performance product / wheels
Maxxis Tyres
Boundless Suspention
Bad Boy Power Drinks
Last edited by hustleratv.com.au on Fri Feb 06, 2009 10:48 pm; edited 1 time in total |
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hustleratv.com.au
The Day Starts With OZATV !
Joined: 26 Jan 2007
Posts: 1022
Location: Adelaide
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| Posted: Fri Feb 06, 2009 2:58 pm Post subject: hi |
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That don't sound right i agree with the above posts, dont wait call them asap.
_________________
hustleratv.com.au 0407 797 780
Importer of OMF performance product / wheels
Maxxis Tyres
Boundless Suspention
Bad Boy Power Drinks |
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Huskygoat
The Day Starts With OZATV !
Joined: 26 Feb 2007
Posts: 1812
Location: Winnellie Darwin
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| Posted: Fri Feb 06, 2009 6:13 pm Post subject: |
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Just make sure they sell that "friday" quad down south ....
_________________
Truth and Honor and Trust ... never under estimate Them. |
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mickbundy
Blaster class
Joined: 23 Aug 2007
Posts: 190
Location: BrunswickW.A
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| Posted: Fri Feb 06, 2009 10:35 pm Post subject: |
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| Huskygoat wrote: | | Just make sure they sell that "friday" quad down south .... |
What they sell them things do they
I thought they were all give aways to who ever would ride them in a race honestly did not think they sold them hahaha
Flame proof suit on |
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Mr Extreme
50cc nipper
Joined: 09 Feb 2009
Posts: 17
Location: Atherton
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| Posted: Mon Feb 09, 2009 5:55 pm Post subject: 800 max xt Bombardier 11/05 |
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My name is Colin Lawson, I am the Can-am dealer for the Cairns hinterland District. I have recently been notified of "Fat tractor's" posting on this forum by one of the "X team" members. I would appreciate the opportunity to give you the facts, Not my opionion, Just the relevent details of this particular case. I have requested the postings so to adress all of the customers issues.
I will get the responce posted as soon as possible. |
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bigjon
Moderator
Joined: 17 Feb 2006
Posts: 1279
Location: Dubbo
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| Posted: Mon Feb 09, 2009 7:47 pm Post subject: Re: 800 max xt Bombardier 11/05 |
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| Mr Extreme wrote: | My name is Colin Lawson, I am the Can-am dealer for the Cairns hinterland District. I have recently been notified of "Fat tractor's" posting on this forum by one of the "X team" members. I would appreciate the opportunity to give you the facts, Not my opionion, Just the relevent details of this particular case. I have requested the postings so to adress all of the customers issues.
I will get the responce posted as soon as possible. |
Good to see. Thanks Colin.
Looking forward to having a Can-Am dealer on this forum to answer Can-Am queries.
Still think Can-Am themselves should participate in this topic. I also think all the other manufacturers should hop on every once in a while to talk about and answer questions about their products.
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Don't close your eyes during the crash, you'll miss the best part |
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